top of page

SHIPPING & RETURNS

RETURN & EXCHANGE POLICY

At W3 Body, we are dedicated to ensuring your complete satisfaction. If you are not completely satisfied with your purchase, we accept returns of unopened products within 30 days of the original purchase date.

​

Eligibility for Returns:

  • Products must be unopened and in their original packaging.

  • Returns must be made within 30 days of the purchase date.

  • A valid proof of purchase (order number, receipt) is required.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect item shipped).  

​

​

Step-by-Step Guide for Returns

  1. Prepare for the Return:

    • Ensure the product(s) are unopened and in their original packaging.

    • Bring your proof of purchase (order number, receipt).

  2. Visit Our Store:

    • Bring the product(s) and proof of purchase to our store located at:

                                 W3Body: 6342 Cermak Rd, Berwyn, IL 60402

                                  W3Body: 1042 S York St, Elmhurst, IL 60126

​

  1. Complete the Return:

    • Present the product(s) and proof of purchase to a store associate.

    • The associate will inspect the product(s) and process your return.

  2. Receive Your Refund:

    • Refunds will be issued to the original payment method. Depending on the payment method, the refund may be processed immediately, or may take a few business days.

​

Important Notes:

  • We reserve the right to refuse returns that do not meet our return policy criteria.

  • Please allow 5 business days for your return to be processed after we receive the product(s).

  • If you have any questions or concerns, please contact our customer service team.

​

​Store Address:

6342 Cermak Rd, Berwyn, IL 60402

1042 S York St, Elmhurst, IL 60126

​

Customer Service:

​

bottom of page